Our Staff

Kathy joined Hearing Unlimited as a staff hearing aid dispenser in 1994. As an experienced, trained and licensed professional, she takes 16 hours of continuing education classes annually along with specialized manufacturer training. She is a member of the Iowa Association of Hearing Health Professionals. “My intent is to put the patient in charge of their hearing loss and how they wish to improve their communication. I will never pressure a patient, only present to them all of the available options on an individualized basis. I will never tell you what to do, I will only give you options and let you make the decision.” Kathy serves patients in the Ankeny and Ames offices.

Hi, my name is Celia or Ceci as most call me. I am originally from California and made the big move to Iowa with 3 of my 4 children over the summer of 23′. So far we are enjoying it, but we’ll see how our first winter goes. In my free time I like to spend time with my kiddos and find new fun places to explore.

I have been in the medical field for 12+ years working in both in-patient and outpatient facilities as a phlebotomist. My experience in this field has strengthened my compassion and empathy towards my patients and gave me the ability to understand patients on a different level. I am also working on my Associates degree in Health Science to further my knowledge. Although I am new to the hearing aid industry, I am certain that this shift in careers will be a positive one. And I am excited to see what the future holds.

Sandee Borer is a Sr. Patient Service Coordinator. Sandee is originally from Ames, Iowa. Sandee started working at Hearing Unlimited in 1997. Sandee began working in the hearing industry in 1997 and was drawn to the profession because she finds fulfillment in providing services that benefit people’s lives.

What Sandee loves most about saving hearing lives is the ability to improve patients’ hearing and improve their quality of life. Sandee strives to treat each patient with compassion and understanding as each person’s situation is different in her everyday work with patients.

Outside of saving hearing lives, Sandee loves hobbies such as gardening, cooking and baking.

Shalene Netcott is a Patient Services Coordinator. Shalene is originally from Radcliffe, Iowa and moved to Kelley, Iowa in 1992. Shalene attended Ellsworth Community College and started working at Hearing Unlimited in 1991.

What Shalene loves most about saving hearing lives is making the patient lives easier by helping them hear what is most important to them. Shalene strives to help people live better by hearing better in her everyday work with patients.

Outside of saving hearing lives, Shalene loves hobbies such as reading, crafts, and taking walks with their dog Frankie.