What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

My Mother (83) got her 1st pair of hearing aids today. So basically she hasn't been able to hear out of her right ear for at least 50 + years and about 4 months ago she lost what hearing she had in her left ear. Today Mike and his staff...

Kim Steil, on Google

It was a good experience I have never had aids before the test was good and fast I had insurance and the took care of everything that need to be done it can petty fast and was given to me with a pleasant experience

Jo Cardani, on Google

Kathleen was great. I would recommend her to anyone. From just testing to actually fitting you with the proper hearing aid. I feel I am in good hands every time I meet with her. Thank you, thank you, thank you!!!!!!

Hope Brown, on Google

Friendly and professional service were provided by both staff and the audiologist. This was a very enjoyable and educational session and I truly appreciated the explanations they provided.

Robert Sperry, on Google

They were very helpful in getting our service updated at the Ames office. They really care about their clients and went way beyond the usual to help us there. I was very pleased to see Kathy who serviced us so well in Ankeny over the years now at the Ames...

Lana Shea, on Google

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